Terms and Conditions
Updated 3/2/25
1. General Provisions
1.1. These general terms and conditions of sale (“General Terms”) describe the terms on which DIOSO CUSTOMS is a Division of DIOSO Apparel and Accessories, LLC. (“DIOSO”, “we”, “us”, “our”), sells, and a consumer (“you”) purchases, DIOSO CUSTOMS products (“Products”) through the website https://www.itsdioso.
1.2. Our General Terms will apply to any contract for the sale of Products by DIOSO CUSTOMS to you through the Website (“Contract”).
1.3. The sale of Products through the Website is only available to consumers, meaning natural persons who act for purposes of personal consumption (i.e., for purposes extraneous to their trade, business, craft and profession and not for profit). If you are under the age of majority, you must expressly confirm that you have obtained the consent of a parent or legal guardian to purchase a Product, before submitting an order.
1.4. You will be asked to agree to our General Terms and to the Terms of Use of our Website (“TOU”) before placing an order. We therefore advise you to read these documents carefully, and in particular our General Terms, before proceeding with any purchase, and save or print a copy for future reference. If you do not agree to our General Terms and/or the TOU, you will not be able to order any Products from the Website.
1.5. We reserve the right to amend or update all or part of our General Terms from time to time, and when we do so, we will publish the revised version of our General Terms and indicate the “Last Updated” date at the top of such revised General Terms. The Contract between you and us is governed by our General Terms in force at the time you place an order.
1.6. Our General Terms should be read alongside, and are in addition to, our Privacy Policy at https://www.itsdioso.com/
2. Product Information and Availability
2.1. Information on our Products (along with the corresponding Product codes) and relevant prices are available on the Website.
2.2. Pictures of the Products displayed on the Website are for illustrative purposes only. Although we have made every effort to display the Products accurately, we cannot guarantee that a device’s display of our Products accurately reflects them. In particular, the colors, fabric, shade, grain, texture of the Products shown on your screen may vary from those on the actual Product. Therefore, you should rely exclusively on the description of the Products and their characteristics as mentioned on the Website.
2.3. We reserve the right, in our sole discretion, to limit the quantities and/or types of any Products available on the Website per person, household or per order. These restrictions may include orders placed by, or under, the same account, the same payment method and/or orders that use the same billing and/or shipping address. You cannot purchase more than two (2) identical Products per order. The maximum number of items per order is ten (10).
2.4. We may change or discontinue a Product or any of its features, as described on the Website, at any time without notice (this does not affect the Products for which an Order Confirmation, as defined below, has already been issued at the time of the change). During the purchasing process, we will inform you if your order cannot be processed, in whole or in part, due to the unavailability of one or more ordered Products. If one or more ordered Product(s) are unavailable, your order will be totally or partially cancelled (as the case may be), and you shall pay only the price of the available Product(s).
2.5. In the event your connection to the Website fails, your selection of Products may be lost. In such case you will be required to re-enter your selection. Please note that Products in your shopping cart are not reserved and may be purchased by other customers. In no event we shall be liable to you for the unavailability of a Product following a failure or loss of your connection to the Website.
3. Prices
3.1. Prices of Products are indicated on the Website in Dollar and are inclusive or not of all applicable taxes and charges depending on the delivery country. Prices do not include delivery charges, which, if any, shall be added to the price of the Products and will be communicated to you during the checkout process before you confirm your order.
3.2. We make all reasonable efforts to ensure that all prices for the Products displayed on the Website are correct. In the unlikely event of a Product being mispriced (incorrect price or typographical error in the price shown), we will cancel your order and terminate the Contract.
3.3. Without prejudice to the above, we reserve the right to change the Products prices at any time and without notice, but such changes will not apply to Products for which we have received a purchase order.
4. Placing an order – Formation of the Contract
4.1. All orders submitted by you are subject to our acceptance. Once you place an order, you will receive an e-mail from us acknowledging that we have received your order. This email does not mean, however, that your order has been accepted by us. We may choose, on legitimate grounds, not to accept your order, in whole or in part, without liability to you. Examples of non-acceptance of your orders are as follows:
(i) We are unable to obtain authorization for your payment; or
(ii) Fraudulent, illegal or unauthorized activities, including suspected purchases for commercial purposes, are reported or suspected.
In the above situations, we will send you an email informing you of the non-acceptance of your order. Acceptance of your order and the formation of the Contract between you and us will only occur when we have sent an email confirming that your order has been shipped (“ Order Confirmation”).
4.2. The Order Confirmation will include the order number, all the information required by applicable law, including without limitation, basic information on the purchased Products, the price and the shipping address and a copy of the General Terms applicable to your order. The details of your accepted orders are available under “My account” or “My profile” if you have created an account/profile.
4.6. Once you receive the Order Confirmation you can no longer cancel or modify your order without prejudice to your statutory rights according to Sections 9 and 11.
5. Payment
5.1. We accept payments made in the currency specified for the country of the shipping destination with the payment methods proposed to you before you confirm your order. We may offer methods of payment (such as Klarna or Paypal) for which you shall accept the terms and conditions of third-party payment provider. These terms and conditions can be found by clicking on the link communicated to you before you confirm your order. We accept no liability in respect of your use of the payment method concerned. Such payment method may not be available for all purchases and whether you are eligible to use it as a payment method will be determined by third-party payment provider on a case by case basis.
5.2. You must pay the price of the product (including applicable VAT, sales taxes or other taxes), the cost of any additional services you order, if applicable, and the associated shipping and delivery charges, if any. You are also responsible for any relevant charges or fees applied by your payment processing partner as a result of the processing of your payment, including, without limitation, miner fees, gas fees, network costs, and other transaction processing fees.
5.3. You will be charged when your order has been placed..
5.4. If your payment cannot be processed for any reason, we may cancel your order, following which our contract with you will end immediately, without liability to either party. We will inform you of such termination in writing.
5.5. For each successful order, we will issue an electronic invoice for the purchased products, and you agree to such form of invoicing. The e-invoice will be established based upon the information provided by you at the time of submitting the order.
6. Risk and Title
6.1. Title in the Products shall pass to you upon delivery.
6.2. The risk of loss of, damage to, and/or destruction of, the Products shall pass to you when you (or a person designated by you and other than the carrier) take physical possession of the Products at the delivery address given by you or upon the collection of such Products by you, or such person designated by you from your Selected Store.
7. Guarantee of Authenticity and Intellectual Property Rights
7.1. We guarantee the authenticity of all Products purchased on our Website.
7.2. DIOSO CUSTOMS trademarks, whether figurative or not, service marks, all other marks, brand names, logos used on the Products, the accompanying accessories and/or the packaging, whether registered or not, together with all photographs, illustrations, images relating to the Products, trade or business names, domain names and URLs are and remain the exclusive property of DIOSO CUSTOMS.
8. Promotions and Special Offers
8.1. We may offer you promotions and special offers from time to time. The terms of such promotions and special offers will be specified on the Website (e.g., start and end date of the promotions and offers; minimum order value, if any). Promotions and offers cannot be used in conjunction with any other promotion or offer. To receive the discount or offer applied, you must place your order within the specified date range. The promotional or special offer code must be entered at the time of checkout.
8.2. Exceptionally, we can reserve the right to refuse to allow you to participate in the promotion or special offer on legitimate grounds (for example, if we think you are acting fraudulently).
9. Applicable Law and Jurisdiction
9.1. Our General Terms and, therefore, the Contracts entered into with you, shall be governed by and will be interpreted in accordance with the laws of the state of North Carolina.
9.2. Any disputes arising out of, or relating to, our General Terms and the Contracts shall be submitted to the jurisdiction of the courts where we reside or your domicile is located.
10. Notices
Any notice to be given under our General Terms or the Contracts will be in writing. We will contact you by email, telephone, SMS or provide you with information by posting notices on our Website.